Book an Appointment

Scheduling an appointment with Empowr Health Collective is simple and convenient.

You can book via phone, SMS or email, and our team will assist you in finding an appointment time that suits your needs. If we’re unable to answer your call, please leave a message, send an SMS or email, and we’ll respond as soon as possible.

As our clinicians are often in sessions and reception can be busy, there may be times when we’re not immediately available. We appreciate your patience and will be in touch as soon as we can to support your enquiry or booking. 

If you’re unsure which service is right for you, we’re always happy to help guide you through the options.

Empowr Health Collective operates as a private psychology practice and is not subsidised beyond the funding options outlined on our website.

Initial appointments require payment prior to the appointment to confirm your booking. For subsequent appointments, full payment is required at the time of your session.

Please note that we are not a bulk-billing service. Any applicable rebates or funding arrangements will be discussed with you where relevant to your circumstances.

We understand that life can be unpredictable, and there may be times when you need to change or cancel your appointment.

If this happens, please let our team know as soon as possible by phone, SMS, voicemail or email. Providing adequate notice allows us to offer the appointment to another client who may be waiting for support.

We kindly request at least 48 business hours’ notice for any cancellation or reschedule. 

Our cancellation policy is as follows:

• More than 48 business hours’ notice: No fee applies
• 24–48 business hours’ notice: $150 late cancellation fee
• Less than 24 business hours’ notice or non-attendance: Full session fee applies

To help you manage your appointments, we send reminders via email and SMS. If needed, our team may also follow up with a brief phone call.

Have questions or ready to book? We’re here to help.

Our team at Empowr Health Collective can assist with appointments, enquiries and next steps. Please contact us by phone or email and we’ll be in touch as soon as we can.